Contact
Updated: July 2026
Get in touch about the content of this site. First, a clarification that will save you time: we are not the casino — we have no access to your account, your balance or your withdrawals. For those, the route is Play Fortuna's official support.
Email: info@playfortunamobile.com
We reply within a few business days. Write in English, Portuguese, Spanish or Russian.
What we can help with
- Content corrections — spotted a wrong or outdated figure? Tell us and we will fix it.
- Broken links or technical problems on the site.
- Guide suggestions — is there a topic missing here?
- Questions about what we wrote — if something is unclear, we will explain.
- Press and partnerships.
What we cannot help with
This is the important part, and it is not a lack of goodwill — it is a real limit. As an independent informational site, we have no access whatsoever to the casino platform. So we cannot assist with:
| Your issue | Where to resolve it |
|---|---|
| Delayed or stuck withdrawal | Casino support (24/7 chat). See also our withdrawal guide |
| Verification / KYC | Casino support |
| Deposit not credited | Casino support, with the transaction ID to hand |
| Bonus, wagering, blocked account | Casino support |
| Password or access recovery | Casino support |
Play Fortuna's support runs 24 hours a day through the chat inside the site. With the transaction ID in hand, most payment questions die in a single message.
Security notice
We never ask for passwords, identity documents, bank details, verification codes or payment — under any circumstances, through any channel. We have no "managers" who message you privately, we do not sell "access", and we do not offer "exclusive bonuses by transfer". If anyone does any of that in our name, it is a scam: do not reply, send nothing, and feel free to let us know at the address above. The email on this page is our only legitimate contact channel.
Need support with gambling itself?
If your question is not about the site or an account, but about gambling slipping out of control, our responsible gaming page collects free, confidential help channels — including Gamblers Anonymous and national helplines. Asking for support is the strongest move there is.
Frequently Asked Questions
My withdrawal has not arrived. Can you fix it?
We cannot — we are not the casino and have no access to your account. Contact Play Fortuna official support, available 24/7 in chat. Our withdrawal guide covers the usual causes of delay: pending KYC, unmet wagering, mismatched details.
What can you help with?
Site content: factual corrections, outdated data, broken links, suggestions for guides, questions about what we wrote, and press or partnership enquiries.
Do you ever ask for personal data or payment?
Never. We do not ask for passwords, ID documents, bank details or money — under any circumstances. If someone does so in our name, it is a scam: ignore it and send nothing.